Withdrawal Timelines and Rules

What is the timeline for money to reach my account after a withdrawal request?

After the request is made on the platform, our processing timeline is up to 24 business hours.

How are withdrawal requests made on weekends or outside business hours processed?

Withdrawals are processed and released only during business hours, Monday to Friday, 9:00 AM to 5:00 PM. Requests made outside this time will be processed on the next business day.

What is the minimum amount to request a withdrawal?

The minimum amount for each withdrawal request is R$ 5.00 (five reais).

What are the fees charged for withdrawals?

A fixed fee of R$ 7.90 is charged per withdrawal request, regardless of the transfer amount.

Is there a limit on the amount or frequency of withdrawals?

There are no maximum value limits for withdrawals, as long as the balance is available in your account. Withdrawal frequency is also not restricted. Note: For withdrawals exceeding R$ 100,000.00, the processing timeline is extended to 48 business hours.

What are the account holder rules?

The bank account must necessarily be in the name of the account holder registered on the platform: * Individual (PF): Banking information must be from the registered CPF (Tax ID). * Business Entity (PJ): Banking information must be from the registered Company (CNPJ). We do not accept Pix keys from third parties or individual accounts (PF) for business entity (PJ) registration, and vice versa.

In what situations can my withdrawal request be blocked or rejected?

The withdrawal can be prevented or rejected in the following cases: * Insufficient Balance: Occurs when the balance becomes negative after the request, due to charges such as refund, pre-chargeback, pre-chargeback fee, chargeback and chargeback fee that can occur between the withdrawal request and the withdrawal completion. * Invalid Pix: The Pix key provided is non-existent or incorrect. * Holder Mismatch (Divergent Pix): The Pix key provided belongs to another person or to an account type (PF/PJ) different from the one registered on the platform.