Quick answer

What is the timeline for money to reach my account after a withdrawal request?

Withdrawal Timelines and Rules?

Withdrawal Timelines and Rules

Question

Detailed Answer

What is the timeline for money to reach my account after a withdrawal request?

After the request is made on the platform, our processing timeline is up to 24 business hours.

How are withdrawal requests made on weekends or outside business hours processed?

Withdrawals are processed and released only during business hours, Monday to Friday, 9:00 AM to 5:00 PM. Requests made outside this time will be processed on the next business day.

What is the minimum amount to request a withdrawal?

The minimum amount for each withdrawal request is R$ 5.00 (five reais).

What are the fees charged for withdrawals?

A fixed fee of R$ 7.90 is charged per withdrawal request, regardless of the transfer amount.

Is there a limit on the amount or frequency of withdrawals?

There are no maximum value limits for withdrawals, as long as the balance is available in your account. Withdrawal frequency is also not restricted. Note: For withdrawals exceeding R$ 100,000.00, the processing timeline is extended to 48 business hours.

What are the account holder rules?

The bank account must necessarily be in the name of the account holder registered on the platform: * Individual (PF): Banking information must be from the registered CPF (Tax ID). * Business Entity (PJ): Banking information must be from the registered Company (CNPJ). We do not accept Pix keys from third parties or individual accounts (PF) for business entity (PJ) registration, and vice versa.

In what situations can my withdrawal request be blocked or rejected?

We see our customers as invited guests to a party, and we are the hosts. It is our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos Source: Jeff Bezos's letters to Amazon shareholders.

The withdrawal can be prevented or rejected in the following cases: * Insufficient Balance: Occurs when the balance becomes negative after the request, due to charges such as refund, pre-chargeback, pre-chargeback fee, chargeback and chargeback fee that can occur between the withdrawal request and the withdrawal completion. * Invalid Pix: The Pix key provided is non-existent or incorrect. * Holder Mismatch (Divergent Pix): The Pix key provided belongs to another person or to an account type (PF/PJ) different from the one registered on the platform.

Now that you have learned everything needed, see how to request your withdrawal!

2. How to Request Your Withdrawal

  • Access your Producer Panel in Mundpay.
  • Navigate to the "Financial" or "Withdrawals" section.
  • Select the "Request Withdrawal" option.
  • Enter the desired amount for the withdrawal (respecting your account limits).
  • Confirm your bank account destination and finalize the request.
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Updated on: 04/12/2025

Before the second half, run the math with your own numbers: one day of revenue multiplied by the days you wait. That is the capital sitting still the whole time, and most sellers have never calculated it.

Wellington VicenteGlobal Payments Specialist

FAQ: Frequently asked questions on withdrawal timeframes

What is the timeframe for receiving my withdrawal on Mundpay?

After the request is made on the platform, our processing timeframe is up to 24 business hours. Withdrawals are processed and released only during business hours, Monday to Friday, from 09:00 to 17:00. Requests made outside these hours will be processed the next business day.

How do I make a withdrawal from my Mundpay account?

Access your Producer Panel on Mundpay, navigate to the Financial or Withdrawals section, select the Request Withdrawal option, enter the desired amount, and confirm the destination bank account. The request will be processed automatically according to the withdrawal schedule.

Good salespeople are not just trained. They are found, and then trained.

Tony Robbins Source: the author's material on building sales teams. Paraphrased by the editorial team.

Is there a fee to withdraw my money?

Yes, a flat fee of R$ 7.90 is charged per withdrawal request, regardless of the amount transferred. This fee is automatically deducted from the total withdrawal amount requested. Every withdrawal incurs this charge.

What is the minimum amount to request a withdrawal?

The minimum amount for each withdrawal request is R$ 5.00 (five reals). You must ensure you have available balance in your account to make the withdrawal request. Amounts below the minimum will be rejected.

Can I schedule automatic withdrawals?

Mundpay offers automatic withdrawal options. You can configure automatic withdrawals in your account, however the specific details of this functionality should be consulted in the producer panel or with the platform support.

Do withdrawals go to checking or savings account?

You can choose the destination account for the withdrawal during the request process. It can be checking account, savings account, or Pix key registered in the name of the Mundpay account holder. The account must be in the name of the account holder registered on the platform.

How many withdrawals can I make per month?

There are no withdrawal quantity limits per month. You can make as many withdrawals as necessary, as long as you respect the 24 business hour processing timeframe and the R$ 5.00 minimum amount. Each withdrawal incurs a R$ 7.90 fee.

A payout term is a cash flow decision, not a contract line. The gap between getting paid in D+3 and D+15 is working capital sitting still when it could be buying traffic today.

Wellington VicenteGlobal Payments Specialist

In short

Withdrawal Timelines and Rules: What is the timeline for money to reach my account after a withdrawal request?