Português
Español
English
Quick answer
To request access to groups, communities or social networks linked to your purchased product, you need to contact the Producer directly , as only they are responsible for authorizing and adding new participants to these spaces. To locate the Producer's contact on Mundpay, follow the steps below:
The product I bought promised me access to groups and or social networks. What should I do?
To request access to groups, communities or social networks linked to your purchased product, you need to contact the Producer directly, as only they are responsible for authorizing and adding new participants to these spaces.
To locate the Producer's contact on Mundpay, follow the steps below:
- Access the Mundpay consumer area
- Select your desired product,
- The Producer's contact will be available in the "Seller information" field
Also, the Producer's email can be found on the Payment Page. The Producer's contact is available at the time of filling in the payment details, through the "Responsible Seller" option.
Mundpay is responsible for hosting and intermediating the sale of digital and physical products registered on the platform. However, it does not manage the inclusion of participants in groups, communities or social networks, even when these benefits are part of the purchased product. This responsibility is exclusive to the Producer.
Updated on: 11/02/2026
FAQ: Frequently asked questions on access to communities and groups
Who is responsible for adding members to groups?
To request access to groups, communities, or social networks linked to the product you purchased, you must contact the Producer of the content directly, as only they are responsible for authorizing and adding new participants to these spaces. Mundpay does not manage this inclusion.
How do I find the producer's contact?
To locate the Producer's contact on Mundpay, access the consumer area at https://orders.mundpay.com/, select the desired product and the Producer's contact will be available in the Seller Information field. You can also find the producer's email on the product's Payment Page.
Copy cannot create desire for a product. It can only take the hopes, dreams, fears and desires that already exist in the hearts of millions of people, and focus those already existing desires onto a particular product.
What is the timeframe for receiving access to groups?
The timeframe for adding you to groups or communities depends on the producer. Contact the producer via email provided on the sales page or in your purchase area and request access. The producer should respond with specific guidelines and timeframes.
Can I ask to be removed from a group?
Yes. If you wish to be removed from a group or community, contact the Producer directly. Only the producer can manage adding and removing participants from these spaces. Mundpay has no control over these actions.
What if the producer doesn't respond to my access request?
If the producer doesn't respond to your access request after a reasonable time, we recommend trying again or contacting them through another communication channel if available. If the problem persists, you can contact Mundpay support via help@mundpay.com for additional guidance.
Can Mundpay force the producer to add me?
No. Mundpay is responsible for hosting and mediating the sale of digital and physical products, but does not manage the inclusion of participants in groups, communities, or social networks. This responsibility is exclusive to the Producer, and only they can take this action.
Can I request a refund if I don't receive access?
If the producer did not provide access to groups as promised, we recommend contacting the producer first to resolve the situation. If you can't resolve it, you can request a refund through Mundpay within 7 days after the purchase.
Most access tickets come down to the email address used at purchase. Check that detail before anything else.
Wellington VicenteGlobal Payments Specialist
In short
The product I bought promised me access to groups and or social networks. What should I do: To request access to groups, communities or social networks linked to your purchased product, you need to contact the Producer directly , as only they are responsible for authorizing and adding new participants to these spaces.
