Quick answer

1.  After payment, check your email and look for the message titled "Approved Purchase" with the order code.

How to Request a Refund

Learn how to request your refund in a practical, fast, and secure way through the following step by step:

  1. Accessing Your Purchase Area

1. After payment, check your email and look for the message titled "Approved Purchase" with the order code.

Don't forget to check your Spam folder if you don't find the email in your Inbox.

2. Access the first link from the email received: https://orders.mundpay.com/

3. Select your country. Then, fill in your email used at purchase and click "Access".

Tip: If you don't remember the email, it's listed right below the access link received in the same message.

The page will ask you to verify your email.

4. Check your email again to access your account through the provided link. Always remember to check your spam folder!

Important: The link expires in 15 minutes. If it expires, return to the first link https://orders.mundpay.com/ and repeat the previous process to generate a new access link.

5. The link will redirect you to your account and there you will find all products purchased by you!

  1. Requesting the Refund

1. Right on the home page, in "My Purchases", click on the product for which you want a refund, then click on "Purchase Details" and click the** "Request refund".**

2. Select the reason for the request, detail the reason in the "Description" field and select the green button "Confirm Request".

We see our customers as invited guests to a party, and we are the hosts. It is our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos Source: Jeff Bezos's letters to Amazon shareholders.
Important: By confirming your refund request, you will automatically lose your access to the product.

3. All set! your request has been received and will be processed.

Important: For credit card purchases, the refund may arrive on your current statement or next statement, depending on your card's due date!

4. Watch your email. We will send all updates about your order as soon as the refund is processed.

ATTENTION: Check that your purchase is within 7 calendar days after your purchase date to have the right to a refund.

Updated on: 11/02/2026

FAQ: Frequently asked questions on refund on Mundpay

How do I access my purchase area?

After making the payment, check your email and look for the message titled Approved Purchase containing the order code. Click on the link https://orders.mundpay.com/ provided in the email, select your country, fill in your email used in the purchase and click Access. Check your email to receive the definitive access link.

The access link sent to your email is valid for 15 minutes. If it expires, you should return to the link https://orders.mundpay.com/ and repeat the previous process to generate a new access link. Remember to always check your spam folder if you cannot find the email.

What is the deadline to request a refund?

You need to verify if your purchase is within 7 calendar days from the date of your purchase to have the right to a refund. If it is within this period, you will be able to request a refund by accessing your purchase area and clicking the Request refund button on the desired product.

How do I request a refund for a product I purchased?

After accessing your account in My Purchases, click on the product you want to refund, select Purchase Details and click the Request refund button. Choose the reason for the request, describe the reason in the Description field and select the green Confirm Request button. Your request will be received and processed.

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

Peter Drucker Source: Management: Tasks, Responsibilities, Practices.

What happens to my access to the product when I request a refund?

When you confirm your refund request, you will automatically lose your access to the product. Therefore, be sure of your decision before confirming the request, as it will not be possible to recover access after deletion. Monitor your email to receive all updates on your order.

How long does it take for the refund to reach my account?

For credit card purchases, the refund may arrive in the current or next statement, depending on your card's billing date. Monitor your email, as Mundpay will send all updates on your order as soon as the refund is processed.

How do I track the status of my refund request?

After requesting the refund, monitor your email to receive all updates on your order. Mundpay will send notifications as the refund is processed. You can also access your account at https://orders.mundpay.com/ to check the status of your request at any time.

Notice that almost every decision here is about timing, not amount. Answer the same day and you return the same money without losing the metric; leave it for later and you return the money and pay the penalty too.

Wellington VicenteGlobal Payments Specialist

A refund settled quickly costs less than a dispute opened at the bank. When the buyer can resolve it inside the platform, the seller takes no chargeback and nobody loses an account over a ratio.

Wellington VicenteGlobal Payments Specialist

In short

How to Request a Refund: 1.  After payment, check your email and look for the message titled "Approved Purchase" with the order code.