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Quick answer
On Mundpay , you can request a refund for a purchase as long as it is within the warranty period . This period can vary between 7, 15, 21 or 30 days , according to the configuration defined by the Producer at the time of product registration.
When can I request cancellation of my purchase?
On Mundpay, you can request a refund for a purchase as long as it is within the warranty period.
This period can vary between 7, 15, 21 or 30 days, according to the configuration defined by the Producer at the time of product registration.
The warranty period is informed:
- At the time of purchase, in the Purchase Terms displayed on the payment page,
- In your purchase details, accessible from your account, as indicated on the product page. In this area, you will find the "Warranty time remaining" field, which indicates exactly how long you can request a refund for the product.
If you have difficulty locating the warranty period for your purchased product, we recommend consulting the articleHow do I find my purchase details?
If your purchase is still within the warranty period, you will be able to request the cancellation and refund normally.
To learn how to perform this procedure, consult the articleHow do I request a refund for my purchase?
Updated on: 11/02/2026
FAQ: Frequently asked questions on cancellation and refunds
Can I cancel a purchase I made on Mundpay?
Yes, you can request a refund for a purchase as long as it is within the guarantee period. This period is set by the seller when registering the product and can range from 7, 15, 21, or 30 days.
What is the deadline to request a cancellation?
The deadline to request cancellation varies based on the seller's configuration. It can be 7, 15, 21, or 30 days. You can find this information in the Terms of Purchase displayed on the payment page before confirming your purchase.
We see our customers as invited guests to a party, and we are the hosts. It is our job every day to make every important aspect of the customer experience a little bit better.
Where can I see my purchase guarantee period?
The guarantee period is shown in two places. First, in the Terms of Purchase displayed on the payment page during checkout, and then in the order details within your Mundpay account, where you can track all the information.
What happens if I cancel after the guarantee period expires?
If you request cancellation after the seller's defined guarantee period has expired, the refund request cannot be processed. That is why it is important to check the deadline and act within that period if you want to cancel.
How do I request a cancellation?
To request a purchase cancellation, access your Mundpay account, find the desired order, and look for the refund request option. Mundpay will guide you through the cancellation process according to the guarantee period.
How long does it take to receive my refund?
The refund processing time depends on several factors, including your financial institution. We recommend checking the details of your order within your Mundpay account, where there is specific information about your refund processing timeline.
Can all products be canceled?
Not all products have the same cancellation policy. The seller sets the guarantee period when registering the product, so some products may not offer cancellation options based on their specific configuration.
A refund settled quickly costs less than a dispute opened at the bank. When the buyer can resolve it inside the platform, the seller takes no chargeback and nobody loses an account over a ratio.
Wellington VicenteGlobal Payments Specialist
In short
When can I request cancellation of my purchase: On Mundpay , you can request a refund for a purchase as long as it is within the warranty period . This period can vary between 7, 15, 21 or 30 days , according to the configuration defined by the Producer at the time of product registration.
