Quick answer

On Mundpay , you can request a refund for a purchase as long as it is within the warranty period . This period can vary between 7, 15, 21 or 30 days , according to the configuration defined by the Producer at the time of product registration.

When can I request cancellation of my purchase?

On Mundpay, you can request a refund for a purchase as long as it is within the warranty period.
This period can vary between 7, 15, 21 or 30 days, according to the configuration defined by the Producer at the time of product registration.

The warranty period is informed:

  • At the time of purchase, in the Purchase Terms displayed on the payment page,
  • In your purchase details, accessible from your account, as indicated on the product page. In this area, you will find the "Warranty time remaining" field, which indicates exactly how long you can request a refund for the product.

If you have difficulty locating the warranty period for your purchased product, we recommend consulting the articleHow do I find my purchase details?
If your purchase is still within the warranty period, you will be able to request the cancellation and refund normally.
To learn how to perform this procedure, consult the articleHow do I request a refund for my purchase?

Updated on: 11/02/2026

A refund settled quickly costs less than a dispute opened at the bank. When the buyer can resolve it inside the platform, the seller takes no chargeback and nobody loses an account over a ratio.

Wellington CostaGlobal Payments Specialist

In short

When can I request cancellation of my purchase: On Mundpay , you can request a refund for a purchase as long as it is within the warranty period . This period can vary between 7, 15, 21 or 30 days , according to the configuration defined by the Producer at the time of product registration.