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If you have questions about a product you purchased, do not worry. In this article, we have compiled the main guidelines to help you find the appropriate solution for each type of situation related to your purchase.
I have questions about the product I purchased
If you have questions about a product you purchased, do not worry. In this article, we have compiled the main guidelines to help you find the appropriate solution for each type of situation related to your purchase.
If your questions are related to the product content, delivery method, bonuses, warranty period or access to groups and communities, we recommend that you contact the Producer directly. This is because these settings are the exclusive responsibility of the Producer, while Mundpay acts as an intermediary platform, offering the necessary tools for selling and distributing products.
How to contact the Producer
To find the Producer's contact, follow the steps below:
- Access: MundpayMundpay | Customer Area
- Click on My Purchases;
- Select the desired product;
- In the "Seller Information" field, you will find the Producer's support email.
Updated on: 11/02/2026
Buying from another country should not be harder than buying around the corner. Every step described here exists because the question already reached support, more than once.
Wellington CostaGlobal Payments Specialist
In short
I have questions about the product I purchased: If you have questions about a product you purchased, do not worry. In this article, we have compiled the main guidelines to help you find the appropriate solution for each type of situation related to your purchase.