Quick answer

If you identified a charge from Mundpay on your invoice and can't remember the purchase, don't worry. We're here to help you clarify. Mundpay is responsible for managing payments and distribution of various digital and physical products. Therefore, if there is a charge linked to our name, it is possible that it refers to a purchase made recently on our platform.

What should I do when I don't recognize a purchase on my bill?

If you identified a charge from Mundpay on your invoice and can't remember the purchase, don't worry. We're here to help you clarify.
Mundpay is responsible for managing payments and distribution of various digital and physical products. Therefore, if there is a charge linked to our name, it is possible that it refers to a purchase made recently on our platform.

In some cases, the product name may appear abbreviated or partial on your card statement. For example, if the product you purchased has a longer name, the charge description may appear summarized or with the platform identifier.

Wasn't it you who made the purchase?

Before anything, check if:

  • You have any active subscription;
  • Someone close to you (such as a family member) who has access to your card may have made the purchase.

If, after this check, you don't recognize the charge, contact Mundpay support at help@mundpay.com, using the subject Unauthorized charge and providing the data below:

  • Full name
  • Purchase date
  • The first 6 and last 4 digits of the card used
  • Card brand (Visa, Mastercard, among others)

This information is essential so our team can analyze your case and provide you with the best possible support.

Security of your information

If you have any concern about sharing this data, rest assured. The security of your information is a priority for Mundpay.
All sensitive data is handled with rigorous security and encryption standards, preventing unauthorized access and ensuring the protection of your information.

Updated on: 11/02/2026