Quick answer

If you identified a charge from Mundpay on your invoice and can't remember the purchase, don't worry. We're here to help you clarify. Mundpay is responsible for managing payments and distribution of various digital and physical products. Therefore, if there is a charge linked to our name, it is possible that it refers to a purchase made recently on our platform.

What should I do when I don't recognize a purchase on my bill?

If you identified a charge from Mundpay on your invoice and can't remember the purchase, don't worry. We're here to help you clarify.
Mundpay is responsible for managing payments and distribution of various digital and physical products. Therefore, if there is a charge linked to our name, it is possible that it refers to a purchase made recently on our platform.

In some cases, the product name may appear abbreviated or partial on your card statement. For example, if the product you purchased has a longer name, the charge description may appear summarized or with the platform identifier.

Wasn't it you who made the purchase?

Before anything, check if:

  • You have any active subscription;
  • Someone close to you (such as a family member) who has access to your card may have made the purchase.

If, after this check, you don't recognize the charge, contact Mundpay support at help@mundpay.com, using the subject Unauthorized charge and providing the data below:

  • Full name
  • Purchase date
  • The first 6 and last 4 digits of the card used
  • Card brand (Visa, Mastercard, among others)

This information is essential so our team can analyze your case and provide you with the best possible support.

Security of your information

If you have any concern about sharing this data, rest assured. The security of your information is a priority for Mundpay.
All sensitive data is handled with rigorous security and encryption standards, preventing unauthorized access and ensuring the protection of your information.

Updated on: 11/02/2026

FAQ: Frequently asked questions on unrecognized charge on statement

Why does a Mundpay charge appear on my statement?

If you identified a Mundpay charge on your statement and are having trouble remembering the purchase, don't worry. Mundpay is responsible for managing payments and distribution of various digital and physical products. Therefore, any charge linked to our name refers to a purchase made recently on our platform.

Why does the product name appear abbreviated or different?

In some cases, the product name may appear abbreviated or partial on your card statement. For example, if the purchased product has a longer name, the charge description may be abbreviated or include the platform identifier. This is normal in transaction processing.

Security is a process, not a product.

Bruce Schneier Source: Secrets and Lies: Digital Security in a Networked World.

How do I check which product was charged?

To verify which product was purchased, access your consumer area at https://orders.mundpay.com/, log in with the email used in the purchase and click on My purchases. There you will find the complete history of all your transactions with product details.

I have an active subscription that I don't recognize. What do I do?

First, verify if you have an active subscription on Mundpay. Enter your consumer area and review your recent purchases. Also check if someone close to you like a family member who has access to your card may have made the purchase in question.

How do I report an unauthorized charge?

If you don't recognize the charge after this verification, contact Mundpay support at help@mundpay.com using the subject Unauthorized charge and providing your full name, purchase date, first six and last four digits of the card used, and the card brand.

Is it safe to share my card information with Mundpay?

Yes. Security of your information is a priority for Mundpay. All sensitive data is handled with rigorous security standards and encryption, preventing unauthorized access and ensuring protection of your information. Mundpay follows international security standards for transactions.

How long does it take to resolve an unauthorized charge?

After contacting Mundpay support about an unauthorized charge, our team will analyze the case and contact you to provide the best support possible. The resolution time depends on the specific analysis, but you will receive updates via email.

Every step from here exists because someone already got stuck on exactly that one. It is not excess detail, it is the detail support repeats most.

Wellington VicenteGlobal Payments Specialist

Buying from another country should not be harder than buying around the corner. Every step described here exists because the question already reached support, more than once.

Wellington VicenteGlobal Payments Specialist

In short

What should I do when I don't recognize a purchase on my bill: If you identified a charge from Mundpay on your invoice and can't remember the purchase, don't worry. We're here to help you clarify. Mundpay is responsible for managing payments and distribution of various digital and physical products. Therefore, if there