Requirements for Approval of Seller's Website

This document details the mandatory requirements and best practices for approval of the seller's main website with Mundpay.

1. Sales Page / Seller Website (Mandatory)

The main website must meet the following items for the account to be approved:

2. Mandatory Pages

Links to the following pages must be visible in the menu and footer of the website:

• Support Page (It is recommended to follow the manual example)
• Refund Policy (It is recommended to follow the manual example)
• Privacy Policy (It is recommended to follow the manual example)
• Terms of Use Policy (It is recommended to follow the manual example)

Suggestion: Use the online generator: https://politicaprivacidade.com/.

3. Footer (Disclaimer and Identification)

The footer must include:

• Legal name + CNPJ (Brazilian business registration number) of the seller's account + Address.
• Links to: Terms of Use, Privacy Policy, Refund Policy, and Support.
• Educational Note (Optional): "Educational content. Results vary by person.".

4. Best Practices that Increase Approval

Adopting the following practices can speed up the approval process:

• Use of support email with the seller's own domain (avoid Gmail/Hotmail).
• Page hosted on a .com domain.
• Use of neutral and precise language, avoiding phrases like "guarantees of results".
• Simple layout, with main information visible above the fold and all functional links.
• Checkout page with information consistent with the offer (same product name and price).

Below are examples of information for the additional pages.

1. Support Page, Example ACME Education

Support Channels

• Email: support@acme.com
• WhatsApp: (11) 99999-0000
• Response Time: up to 1 business day (Mon-Fri, 9am-6pm, BRT).

Refunds (7-day Guarantee)

• To request a refund, send an email with the subject "Refund, Order #XXXX" within 7 days of purchase.
• Refund processed to the same payment method within 7 business days after approval.

Product Access

• Member area: https://acme.com/alunos
• Having trouble accessing? Send your purchase email and Order number.

2. Refund Policy Page, Example ACME Education

Guarantee Period

• The refund request period is up to 7 days after payment confirmation.

How to Request

• Send an email to support@acme.com with the subject "Refund, Order #XXXX".
• Provide your name, purchase email, and order number.

Refund Form and Timeframe

• The refund is processed to the same payment method within 7 business days after approval of the refund request.

Exceptions

• Refunds requested outside the 7-day period will not be accepted.
• Purchases made by mistake must follow the same procedure and timeline.

3. Privacy Policy (LGPD/GDPR) - Short Example ACME Education

• Data Collected: name, email, phone, purchase data, and access.
• Purposes: deliver the product/course, customer support, billing, and transactional communications.
• Legal Basis: contract performance and consent where applicable.
• Sharing: payment processors and infrastructure providers (hosting, email).
• DPO Contact: privacy@acme.com.
• Note: This is a basic template; adjust the policy with your legal team.

4. Footer - Example

ACME DIGITAL EDUCATION LLC - CNPJ 00.000.000/0001-00 45 Example Street, 123 - Sao Paulo/SP - Brazil

[Terms of Use Link] [Privacy Policy Link] [Refund Policy Link] [Support Link]

Educational content. Results vary by person.

Updated on: 19/08/2026