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Quick answer
If you have purchased a physical product through Mundpay , it is natural to want to track the delivery status and know when it will arrive. Below we explain how order tracking works and what to do if you don't receive the shipping information. After purchase confirmation, the tracking code is sent to the email address registered at the time of purchase. With this code, you can track the delivery directly on the carrier's website.
How to track the delivery of the physical product I purchased?
If you have purchased a physical product through Mundpay, it is natural to want to track the delivery status and know when it will arrive. Below we explain how order tracking works and what to do if you don't receive the shipping information.
After purchase confirmation, the tracking code is sent to the email address registered at the time of purchase. With this code, you can track the delivery directly on the carrier's website.
The email with tracking information may be sent by.
- The seller responsible for selling the product.
- The partner company responsible for production and delivery of the item.
That's why you should always check your inbox, as well as your spam or junk folders, to ensure the message hasn't been filtered.
What should I do if I didn't receive the tracking code?
If you have not received the tracking code after purchase confirmation, we recommend contacting the seller responsible directly, who is the one who has information about the shipment and delivery of the product.
To find out how to locate the contact details, follow the step-by-step described in the article __link** How to contact the seller responsible.__**
Updated on, 11/02/2026
FAQ: Frequently asked questions on tracking physical product delivery
How do I track the delivery of my physical product?
After your purchase is confirmed, the tracking code is sent to the email you provided when making the purchase. With this code, you can track the delivery directly on the carrier's website. The email with tracking information may be sent by the seller or by the partner company responsible for producing and delivering the product. Check your inbox and also your spam and junk folders.
Where is the tracking code sent to?
The tracking code is sent to the email you provided when making the purchase. That's why it's essential to verify that this email is correct during the purchase process. The email may be sent by the seller responsible for the product sale or by the partner company in charge of producing and delivering the item. Always check your inbox, spam folder, and junk folder to be sure to find this code.
We see our customers as invited guests to a party, and we are the hosts. It is our job every day to make every important aspect of the customer experience a little bit better.
How long does it take to receive the tracking code?
The tracking code is usually sent shortly after purchase confirmation. The responsible seller and partner company define when and how tracking will be made available. Generally you will receive the code within a few business days after payment approval, but this time may vary depending on the configuration set by each seller and carrier involved in the delivery process.
Who sends the tracking code, Mundpay or the seller?
The tracking code is sent by the seller responsible for the product sale or by the partner company in charge of producing and delivering the item. Mundpay acts as a payment processing platform and is not responsible for sending the tracking code. For questions about delivery, timelines, or any issues with physical products, you should contact the seller directly to get updated information.
I didn't receive the tracking code, what should I do?
If you didn't receive the tracking code after purchase confirmation, it's recommended to contact the seller directly. The seller has the complete information about shipping and delivery of your product. You can find the seller's contact information by accessing your purchase in Mundpay's Customer Hub or through the purchase confirmation email you received. Provide transaction details to speed up the response.
Which carrier will deliver my product?
The carrier responsible for delivery will depend on the choice made by the seller or the partner company that produces the product. Mundpay does not choose the carrier, that decision is made by the seller. The tracking code you receive will indicate which carrier is responsible for delivery. If you want to know in advance which carrier will be used, contact the seller before making the purchase.
Do I need to do anything special to track my order?
There's nothing special you need to do. Just have the tracking code that you received in the email after purchase. Access the carrier's website, look for the tracking section, and enter the code. The carrier's system will show in real time the status of your package, from shipping to delivery to your home. If you have questions about how to track, contact the carrier or the product seller.
Most complaints are not about the product, they are about not knowing what happened to it. Information in the right place solves it before it becomes a problem.
Wellington VicenteGlobal Payments Specialist
A buyer who can reach the seller rarely opens a dispute at the bank. A visible contact path is the cheapest chargeback prevention there is.
Wellington VicenteGlobal Payments Specialist
In short
How to track the delivery of the physical product I purchased: If you have purchased a physical product through Mundpay , it is natural to want to track the delivery status and know when it will arrive. Below we explain how order tracking works and what to do if you don't receive the shipping information. After purchas
