Quick answer
If you have purchased a physical product through Mundpay , it is natural to want to track the delivery status and know when it will arrive. Below we explain how order tracking works and what to do if you don't receive the shipping information. After purchase confirmation, the tracking code is sent to the email address registered at the time of purchase. With this code, you can track the delivery directly on the carrier's website.
How to track the delivery of the physical product I purchased?
If you have purchased a physical product through Mundpay, it is natural to want to track the delivery status and know when it will arrive. Below we explain how order tracking works and what to do if you don't receive the shipping information.
After purchase confirmation, the tracking code is sent to the email address registered at the time of purchase. With this code, you can track the delivery directly on the carrier's website.
The email with tracking information may be sent by.
- The seller responsible for selling the product.
- The partner company responsible for production and delivery of the item.
That's why you should always check your inbox, as well as your spam or junk folders, to ensure the message hasn't been filtered.
What should I do if I didn't receive the tracking code?
If you have not received the tracking code after purchase confirmation, we recommend contacting the seller responsible directly, who is the one who has information about the shipment and delivery of the product.
To find out how to locate the contact details, follow the step-by-step described in the article __link** How to contact the seller responsible.__**
Updated on, 11/02/2026
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Most access tickets come down to the email address used at purchase. Check that detail before anything else.
Wellington CostaGlobal Payments Specialist
In short
How to track the delivery of the physical product I purchased: If you have purchased a physical product through Mundpay , it is natural to want to track the delivery status and know when it will arrive. Below we explain how order tracking works and what to do if you don't receive the shipping information. After purchas
