Quick answer

When you make a purchase on Mundpay , an account is automatically created and all purchased products are linked to the email provided at the time of purchase. Currently, you cannot manually delete a purchase from your account. This is because the buyer may want to access the product again in the future, as long as the seller continues to make the content available on the platform.

Can I delete a purchase?

When you make a purchase on Mundpay, an account is automatically created and all purchased products are linked to the email provided at the time of purchase. Currently, you cannot manually delete a purchase from your account. This is because the buyer may want to access the product again in the future, as long as the seller continues to make the content available on the platform.

As an alternative, if you no longer want to view a certain purchase associated with your current email, you can request to change the registered email to another address.

Since this is an action involving sensitive data from your account, email changes are made with the help of our support team. To do so, contact Mundpay by email help@mundpay.com, informing the current registered email, the new desired email and, if possible, the name of the related product.

This is a security measure adopted to protect your data and purchases. Rest assured, our support team will analyze your request and return to you as soon as possible.

Updated on: 11/02/2026

FAQ: Frequently asked questions on deletion and management of purchases

Can I delete a purchase from my history on Mundpay?

No, currently it is not possible to manually delete a purchase from your Mundpay account. The products you purchased remain permanently linked to the email used at the time of purchase, as you may want to access the product again in the future.

Why doesn't Mundpay allow deleting purchases?

This restriction exists because the buyer may want to access the purchased product again in the future, as long as the seller continues to provide the content on the platform. This ensures you always have access to what you bought, protecting your rights as a consumer.

Good salespeople are not just trained. They are found, and then trained.

Tony Robbins Source: the author's material on building sales teams. Paraphrased by the editorial team.

If I don't want to see a purchase in my account anymore, what can I do?

As an alternative to not view a purchase associated with your current email, you can request to change your registered email to another address. This change is made with the help of Mundpay support team for security reasons.

How do I change my account email on Mundpay?

To change your registered email, contact Mundpay support team at help@mundpay.com, providing your current email, the new desired email, and if possible, the name of the related product. The team will analyze the request and return shortly.

Is email change safe?

Yes, changing your email is a secure process performed with the help of Mundpay support team. This measure was adopted to protect your personal data and purchases, ensuring only you can make this change to your account.

How long does it take to change my email on Mundpay?

Mundpay support team analyzes the email change request and returns as soon as possible. The processing time can vary depending on the complexity of your request, but the company commits to responding quickly to resolve your request.

What happens to my old purchases if I change my email?

Your previous purchases will remain associated with the new email provided after the change. You will be able to access the complete purchase history through the new email, as long as the seller continues to provide the products on the platform.

Buying from another country should not be harder than buying around the corner. Every step described here exists because the question already reached support, more than once.

Wellington VicenteGlobal Payments Specialist

In short

Can I delete a purchase: When you make a purchase on Mundpay , an account is automatically created and all purchased products are linked to the email provided at the time of purchase. Currently, you cannot manually delete a purchase from your account. This is because the buyer may want to access the product again in th