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Quick answer
If, when trying to access your Mundpay account, you received a verification code in your email, do not worry. This is part of a security feature created to protect your account and your information. In this article, we explain why this code is sent, how Mundpay security verification works and what to do if you have difficulty receiving it.
Why am I receiving security verification codes in my email?
I received a verification code by email when accessing my Mundpay account. What does this mean?
If, when trying to access your Mundpay account, you received a verification code in your email, do not worry. This is part of a security feature created to protect your account and your information.
In this article, we explain why this code is sent, how Mundpay security verification works and what to do if you have difficulty receiving it.
What is security verification and why is it important?
Security verification works as an extra layer of protection for your account. In addition to providing your email for access, Mundpay can request confirmation of your identity through a temporary code sent to your email.
This process helps prevent unauthorized access, even if third parties have access to your email or try to access from an unknown device.
When will I receive the verification code by email?
The code is sent automatically in situations where the system identifies the need to strengthen security, such as:
- Access from a new device or browser
- Clearing browser cookies or cache
- Unusual access attempts
- Automatic platform security measures
The code is sent to the email used at the time of purchase or registration and must be entered on the login screen for access to be granted.
Tips to ensure code receipt
If you did not receive the verification code, we recommend checking the points below:
- Check your spam or junk folder, as the email may have been filtered automatically
- Verify that the email provided is correct
- Check if your inbox is full, which can prevent the receipt of new messages
- Wait a few minutes, as sending may take a short time
- Request a code resend, by clicking on the option available on the login screen
Contact Mundpay support via email help@mundpay.com
Good salespeople are not just trained. They are found, and then trained.
Frequently asked questions
- Can I receive the code every time I access?
- Yes. In some cases, for security, the code may be requested again.
- Does the code have an expiration date?
- Yes. The code is temporary and expires after 15 minutes. If it expires, just request a new one.
- What if I no longer have access to the registered email?
- Contact Mundpay support for guidance.
- Is it safe to share my account with other people?
- We do not recommend it. Sharing can cause access blocks and security risks to your account.
This process ensures more security, transparency and protection for your purchases and data within Mundpay.
Updated on: 11/02/2026
FAQ: Frequently asked questions on two-factor authentication via email
Why do I receive a verification code when accessing my account?
If you received a verification code in your email when trying to access your Mundpay account, don't worry. This is part of a security feature created to protect your account and your information against unauthorized access from third parties.
How does Mundpay's security verification work?
Security verification works as an extra layer of protection for your account. In addition to providing your email for access, Mundpay may request confirmation of your identity through a temporary code sent to your email. This process helps prevent unauthorized access.
In what situations do I receive the verification code?
The code is sent automatically when the system identifies the need to reinforce security, such as access from a new device or browser, clearing cookies, login attempts considered unusual, or automatic security measures of the platform. The code is sent to the email used in registration.
What is the validity period of the verification code?
The verification code is temporary and expires after 15 minutes. If it expires, just request a new code on the login screen. Mundpay will automatically resend a new code to your email so you can continue accessing your account.
Security is a process, not a product.
I didn't receive the verification code. What do I do?
If you didn't receive the verification code, check your spam or trash folder, verify that the email provided is correct, see if your inbox is full, wait a few minutes as sending may take a short time, and request code resend by clicking the option available on the access screen.
What if I no longer have access to the registered email?
If you no longer have access to the email registered on Mundpay, contact Mundpay support via help@mundpay.com for guidance. The support team can help you validate your identity and recover access to your account.
Is it safe to share my account with other people?
We do not recommend sharing your account with other people. Sharing can cause access locks and security risks to your account, as multiple login attempts from different devices can trigger security alerts. Each person should have their own account with their respective email.
Up to here it is rules. From here it is calibration, and calibration is done against your own operation: what works for a thirty dollar ticket does not work for a three hundred dollar one.
Wellington VicenteGlobal Payments Specialist
Fraud rules set too tight reject good customers, set too loose they hand the account to chargebacks. The right setting is not a configuration, it is a weekly read of your own numbers.
Wellington VicenteGlobal Payments Specialist
In short
Why am I receiving security verification codes in my email: If, when trying to access your Mundpay account, you received a verification code in your email, do not worry. This is part of a security feature created to protect your account and your information. In this article, we explain why this code is sent, how Mundpa
