Quick answer

If, when trying to access your Mundpay account, you received a verification code in your email, do not worry. This is part of a security feature created to protect your account and your information. In this article, we explain why this code is sent, how Mundpay security verification works and what to do if you have difficulty receiving it.

Why am I receiving security verification codes in my email?

I received a verification code by email when accessing my Mundpay account. What does this mean?

If, when trying to access your Mundpay account, you received a verification code in your email, do not worry. This is part of a security feature created to protect your account and your information.
In this article, we explain why this code is sent, how Mundpay security verification works and what to do if you have difficulty receiving it.

What is security verification and why is it important?

Security verification works as an extra layer of protection for your account. In addition to providing your email for access, Mundpay can request confirmation of your identity through a temporary code sent to your email.
This process helps prevent unauthorized access, even if third parties have access to your email or try to access from an unknown device.

When will I receive the verification code by email?

The code is sent automatically in situations where the system identifies the need to strengthen security, such as:

  • Access from a new device or browser
  • Clearing browser cookies or cache
  • Unusual access attempts
  • Automatic platform security measures

The code is sent to the email used at the time of purchase or registration and must be entered on the login screen for access to be granted.

Tips to ensure code receipt

If you did not receive the verification code, we recommend checking the points below:

  • Check your spam or junk folder, as the email may have been filtered automatically
  • Verify that the email provided is correct
  • Check if your inbox is full, which can prevent the receipt of new messages
  • Wait a few minutes, as sending may take a short time
  • Request a code resend, by clicking on the option available on the login screen

Contact Mundpay support via email help@mundpay.com

Frequently asked questions

  • Can I receive the code every time I access?
  • Yes. In some cases, for security, the code may be requested again.
  • Does the code have an expiration date?
  • Yes. The code is temporary and expires after 15 minutes. If it expires, just request a new one.
  • What if I no longer have access to the registered email?
  • Contact Mundpay support for guidance.
  • Is it safe to share my account with other people?
  • We do not recommend it. Sharing can cause access blocks and security risks to your account.

This process ensures more security, transparency and protection for your purchases and data within Mundpay.

Updated on: 11/02/2026