Quick answer

The Mundpay is the platform used by digital Producers to sell their products and host their content. In this way, Mundpay provides the technological environment for commercialization, while the Producer is responsible for the information, conditions, and particulars of the product offered. If the purchased product has a specific characteristic, such as the shipment of a physical product, access to groups on external platforms, or the delivery of customized materials, we recommend that you contact directly with the Producer's support team. Only the Producer can provide complete and up-to-date guidance on these items.

What should I do if my product was not delivered completely?

The Mundpay is the platform used by digital Producers to sell their products and host their content. In this way, Mundpay provides the technological environment for commercialization, while the Producer is responsible for the information, conditions, and particulars of the product offered.
If the purchased product has a specific characteristic, such as the shipment of a physical product, access to groups on external platforms, or the delivery of customized materials, we recommend that you contact directly with the Producer's support team. Only the Producer can provide complete and up-to-date guidance on these items.

To locate the Producer's contact email, follow the steps below.

In the Seller Information field, you will find the Producer's name, support email, and support number.

Updated on, 11/02/2026

FAQ: Frequently asked questions on incomplete product delivery

What is the responsibility of Mundpay and the producer?

Mundpay is the platform used by digital producers to sell their products and host their content. Mundpay provides the technological environment for commercialization, while the Producer is responsible for the information, conditions, and particularities of the offered product.

What should I do if the product was not delivered in full?

If the purchased product has a specific characteristic such as physical product shipment, access to groups on external platforms, or delivery of customized materials, we recommend that you contact the Producer's support team directly. Only the Producer can provide complete and updated guidance.

We see our customers as invited guests to a party, and we are the hosts. It is our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos Source: Jeff Bezos's letters to Amazon shareholders.

How do I find the producer's contact?

To locate the Producer's contact email, access https://orders.mundpay.com/ and log in to your account, click on My purchases, select the desired product and see in Purchase details. In the Seller Information field you will find the producer's name, support email, and support number.

If the producer does not deliver the items as promised in the product description, contact them first to try to resolve the situation. If you cannot resolve it, you can consider requesting a refund through Mundpay or seeking legal advice on the matter.

How long do I have to contact the producer?

We recommend contacting the producer as soon as possible after identifying incomplete delivery. The sooner you notify them, the greater the chance of resolving the issue. If you have difficulties, you can request a refund through Mundpay within 7 days after the purchase.

Can Mundpay force the producer to deliver?

Mundpay does not directly manage the delivery of specific products or materials. The platform provides the environment, but the producer is responsible for fulfilling delivery promises. Mundpay can provide support by mediating communication, but the delivery action is the producer's responsibility.

Can I request a refund if the product is not delivered?

Yes. If the product was not delivered as promised, you can request a refund through Mundpay within 7 days after the purchase. We recommend first trying to resolve with the producer, and if unsuccessful, then request the refund through your purchase area.

A buyer who can reach the seller rarely opens a dispute at the bank. A visible contact path is the cheapest chargeback prevention there is.

Wellington VicenteGlobal Payments Specialist

In short

What should I do if my product was not delivered completely: The Mundpay is the platform used by digital Producers to sell their products and host their content. In this way, Mundpay provides the technological environment for commercialization, while the Producer is responsible for the information, conditions, and part