Quick answer

The Mundpay is the platform used by digital Producers to sell their products and host their content. In this way, Mundpay provides the technological environment for commercialization, while the Producer is responsible for the information, conditions, and particulars of the product offered. If the purchased product has a specific characteristic, such as the shipment of a physical product, access to groups on external platforms, or the delivery of customized materials, we recommend that you contact directly with the Producer's support team. Only the Producer can provide complete and up-to-date guidance on these items.

What should I do if my product was not delivered completely?

The Mundpay is the platform used by digital Producers to sell their products and host their content. In this way, Mundpay provides the technological environment for commercialization, while the Producer is responsible for the information, conditions, and particulars of the product offered.
If the purchased product has a specific characteristic, such as the shipment of a physical product, access to groups on external platforms, or the delivery of customized materials, we recommend that you contact directly with the Producer's support team. Only the Producer can provide complete and up-to-date guidance on these items.

To locate the Producer's contact email, follow the steps below.

In the Seller Information field, you will find the Producer's name, support email, and support number.

Updated on, 11/02/2026

Documentation exists so a seller never learns a rule on the day it costs them. Worth reading before you need it.

Wellington CostaGlobal Payments Specialist

In short

What should I do if my product was not delivered completely: The Mundpay is the platform used by digital Producers to sell their products and host their content. In this way, Mundpay provides the technological environment for commercialization, while the Producer is responsible for the information, conditions, and part