Português
Español
English
Quick answer
Mundpay Mundpay is responsible for intermediation of sales and hosting of digital and physical products registered on our platform. However, the delivery of physical products or bonuses linked to a digital product is not managed by Mundpay .
Why did I not receive any product at my home?
Mundpay Mundpay is responsible for intermediation of sales and hosting of digital and physical products registered on our platform. However, the delivery of physical products or bonuses linked to a digital product is not managed by Mundpay.
When you purchase a digital product through Mundpay, the access data are sent automatically to the email provided at the time of purchase, either through Mundpay's own system or through the seller's system, as soon as payment is approved. We recommend that the buyer also check the folders of spam, junk or promotions, if they do not find the email in the inbox.
If the digital product you purchased includes the promise of sending a physical product or bonus, we recommend reading the The digital product I bought promised me a physical product or bonus. What should I do? article to better understand how this process works. In these cases, the delivery of the physical item is the sole responsibility of the seller, as provided in the Terms of Use.
If you have made a purchase of a physical product and wish to track the delivery status, we recommend checking the article How can I track the shipping of my physical product?
Updated on: 11/02/2026
FAQ: Frequently asked questions on products and deliveries at Mundpay
Does Mundpay manage the delivery of physical products?
Mundpay is responsible only for intermediating sales and hosting products on the platform. The delivery of physical products or gifts linked to digital products is not managed by Mundpay, falling under the exclusive responsibility of the seller as provided in the Terms of Use.
When should I receive access data for a digital product?
Access data for digital products are sent automatically to the email provided at the time of purchase, shortly after payment is approved. The sending can be performed by the Mundpay system or the seller, depending on the product configuration.
Content is where I expect much of the real money will be made on the internet.
I didn't find the email with my access data. Where should I look?
We recommend checking spam, trash, or promotions folders in your email. Many times confirmation emails and access data end up in a folder different from the inbox. If you still don't find it, contact the product seller.
What if my digital product promised a gift or physical product?
If the digital product you purchased includes the promise of sending a gift or physical product, the shipment is the exclusive responsibility of the seller. We recommend reading the product details to understand how this process works before making your purchase.
How do I track the delivery of a physical product I purchased?
If you purchased a physical product on Mundpay, you can track the delivery status by consulting the specific Help Center article on how to track your physical product shipment, which provides detailed information about this process.
What is Mundpay's role in my product purchase?
Mundpay acts as a sales intermediary, providing a secure platform for sellers to offer their digital and physical products. It manages payment processing, transaction recording, and sending access data, but does not control the final delivery of physical products.
For how long will I be able to access my digital product?
The access period depends on the settings defined by the seller when registering the product. Some products offer unlimited access time, while others may have specific timeframes. You can check this information in the product details before purchasing.
A buyer who can reach the seller rarely opens a dispute at the bank. A visible contact path is the cheapest chargeback prevention there is.
Wellington VicenteGlobal Payments Specialist
In short
Why did I not receive any product at my home: Mundpay Mundpay is responsible for intermediation of sales and hosting of digital and physical products registered on our platform. However, the delivery of physical products or bonuses linked to a digital product is not managed by Mundpay .
