Why did I not receive any product at my home?

Mundpay Mundpay is responsible for intermediation of sales and hosting of digital and physical products registered on our platform. However, the delivery of physical products or bonuses linked to a digital product is not managed by Mundpay.

When you purchase a digital product through Mundpay, the access data are sent automatically to the email provided at the time of purchase, either through Mundpay's own system or through the seller's system, as soon as payment is approved. We recommend that the buyer also check the folders of spam, junk or promotions, if they do not find the email in the inbox.

If the digital product you purchased includes the promise of sending a physical product or bonus, we recommend reading the The digital product I bought promised me a physical product or bonus. What should I do? article to better understand how this process works. In these cases, the delivery of the physical item is the sole responsibility of the seller, as provided in the Terms of Use.
If you have made a purchase of a physical product and wish to track the delivery status, we recommend checking the article How can I track the shipping of my physical product?

Updated on: 11/02/2026