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Quick answer
In addition to allowing the refund request, the Mundpay platform also enables order tracking , offering more autonomy and control over your purchase. When accessing the refund tracking portal, you will be able to consult information such as:
How do I track my refund request?
In addition to allowing the refund request, the Mundpay platform also enables order tracking, offering more autonomy and control over your purchase.
When accessing the refund tracking portal, you will be able to consult information such as:
- Status of the request
- Estimated timeframe for completion
- Form and method of receiving the amount
Step by step to track your refund request
After requesting a refund for a product, the status of the request is visible at the top of the product page, within the My Purchases area.
When accessing the purchase details, you will see an informative banner highlighted at the beginning of the page, indicating that the refund request is under review. This area also contains important information, such as:
- Date and time when the refund was requested
- Reason provided at the time of the request
Once the review is completed, the status will be automatically updated in the same area, allowing you to track the entire process simply and transparently, directly from your Mundpay account.
Important: Pay attention to your email, all updates about your request will be sent there, including confirmation when the refund is processed.
Timeframe for receiving the refund
The timeframe for receiving the refund may vary depending on:
- The payment method used
- The financial institution responsible for processing
Check below the estimated timeframes according to the payment method:
Payment method | Estimated timeframe | Form of receipt |
|---|---|---|
International credit or debit card | Current or next statement, depending on the type of transaction | Card used in the purchase |
PicPay | Can occur in up to two statements or in up to a few business days, depending on the payment method used in PicPay (balance or linked card) | PicPay balance or registered card |
Google Pay | Current or next statement | Account linked to the digital wallet |
Apple Pay | Current or next statement | Account linked to the digital wallet |
PIX | Up to 7 business days | Account of origin of the PIX |
Bank slip | Up to 7 business days after completing the form | Bank account provided in the form |
If you have any difficulty tracking your refund, we recommend checking if the information provided is correct or contacting Mundpay support for assistance.
ATTENTION: Check if your purchase is within 7 calendar days after the date of your purchase, to have the right to a refund.
Updated on: 11/02/2026
FAQ: Frequently asked questions on refund request tracking on Mundpay
Where can I see the status of my refund request?
After requesting a refund for a product, the request status is visible at the top of the product page in your My purchases area. When you access the purchase details, you will see a highlighted information banner at the beginning of the page indicating that the refund request is under review. In that same area you will find important information such as the date and time the refund was requested and the reason provided when making the request.
How long does it take to receive my refund?
The refund timeframe can vary greatly depending on the payment method you used for the purchase. For example, with an international credit card you receive it on the current or next billing statement, depending on the transaction type. With Pix the timeframe is up to seven business days. With bank transfer it's also up to seven business days after completing the form. Mundpay will process the refund, but the final time depends on your financial institution.
Users spend most of their time on other sites. This means that users prefer your site to work the same way as all the other sites they already know.
Does the refund timeline change depending on how I paid?
Yes, the timeframe varies greatly depending on the payment method you used. If you paid with credit card, the refund appears on the current or next billing statement. If you paid with PicPay, it can occur in up to two billing statements or a few business days, depending on the payment method linked to PicPay. If you paid with Google Pay or Apple Pay, it appears on the current or next statement. For Pix or bank transfer, the timeframe is up to seven business days. You can check exactly which payment method you used on Mundpay.
If I paid with Pix, how long does the refund take?
If you paid for your purchase with Pix, the refund timeframe is up to seven business days. This period starts counting from the moment you request the refund in Mundpay's Customer Hub. The amount will be returned to the original Pix account you used when making the purchase. You can track the status of your refund by checking the product page in your purchases area on Mundpay.
I paid with a credit card, how will the refund arrive?
If you paid for your purchase with an international credit or debit card, the refund will appear on the current or next billing statement, depending on the transaction type. The amount will be credited directly to the card you used when making the purchase. The exact timeframe can vary depending on your financial institution, but it usually takes a few business days after Mundpay processes the refund. You can track the status on the Mundpay platform.
How will I know when my refund was approved?
Watch your email because all updates about your request will be sent there, including confirmation when the refund is processed. As soon as the analysis of your refund request is completed, the status will automatically update in your My purchases area. You will also receive a notification in your email informing you that the refund was approved and providing details about when the amount will arrive in your account.
What is the maximum timeframe to process the refund?
The maximum timeframe to process the refund varies depending on the payment method you used. The longest is with bank transfer, which can take up to seven business days after completing the banking information form. With Pix it's also up to seven business days. With credit card, it can appear on the current or next statement. If your purchase was made with PicPay, it can take up to two billing statements. Mundpay will process the refund within these timeframes.
Notice that almost every decision here is about timing, not amount. Answer the same day and you return the same money without losing the metric; leave it for later and you return the money and pay the penalty too.
Wellington VicenteGlobal Payments Specialist
A refund settled quickly costs less than a dispute opened at the bank. When the buyer can resolve it inside the platform, the seller takes no chargeback and nobody loses an account over a ratio.
Wellington VicenteGlobal Payments Specialist
In short
How do I track my refund request: In addition to allowing the refund request, the Mundpay platform also enables order tracking , offering more autonomy and control over your purchase. When accessing the refund tracking portal, you will be able to consult information such as:
