How do I track my refund request?

In addition to allowing the refund request, the Mundpay platform also enables order tracking, offering more autonomy and control over your purchase.
When accessing the refund tracking portal, you will be able to consult information such as:

• Status of the request
• Estimated timeframe for completion
• Form and method of receiving the amount

Step by step to track your refund request

After requesting a refund for a product, the status of the request is visible at the top of the product page, within the My Purchases area.
When accessing the purchase details, you will see an informative banner highlighted at the beginning of the page, indicating that the refund request is under review. This area also contains important information, such as:

• Date and time when the refund was requested
• Reason provided at the time of the request

Once the review is completed, the status will be automatically updated in the same area, allowing you to track the entire process simply and transparently, directly from your Mundpay account.
Important: Pay attention to your email, all updates about your request will be sent there, including confirmation when the refund is processed.