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Quick answer
In this step-by-step guide, we will show you how to access all your products purchased with payment processed by Mundpay and how to download your e-book .
How do I access my e-book?
In this step-by-step guide, we will show you how to access all your products purchased with payment processed by Mundpay and how to download your e-book.
Accessing my e-book
When you make your first purchase through Mundpay, an account is automatically created with the email provided at the time of purchase.
You can access your e-book in two ways:
Access via confirmation email
As soon as payment is approved, you will receive an email from Mundpay with access information for your product.
- Locate the purchase confirmation email in your inbox.
- After logging in, your e-book will be available in the "My purchases" tab.
- The file can be viewed online or downloaded, according to the product configuration.
Access through the Mundpay consumer area
If you cannot locate the confirmation email, do not worry. Just follow the steps below:
- Access the Mundpay consumer portal.
- In the Email field, enter the email address used in the purchase.
- After logging in, access the "My purchases" tab.
- Select the desired product and download the e-book.
Important tips
- Always use the same email provided at purchase to access your products.
- Some files may require specific programs to open, such as PDF readers or applications for compressed files (.zip).
- If you cannot find the access email, also check the Spam, Junk or Promotions folders.
Updated on: 11/02/2026
FAQ: Frequently asked questions on download and access ebook
How do I access my ebook after purchasing?
You can access your ebook in two ways. First way, when payment is approved you will receive an email from Mundpay with your product access information. Find that email in your inbox and click the link provided to access your ebook. Second way, if you can't find the email, go directly to Mundpay's customer portal, enter your purchase email and look in the My purchases tab.
Can I view the ebook online or do I need to download it?
It depends on the configuration set by the ebook creator. Some products allow online viewing directly in the browser, while others are only available for download. When you access your ebook in the My purchases tab on Mundpay, it will be clear if it can be viewed online or if you need to download the file to your computer.
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The confirmation email didn't arrive, what now?
Don't worry, there are other ways to access your ebook. First, check your Spam, Junk, or Promotions folder. Sometimes email providers filter messages automatically. If you can't find it anywhere, access Mundpay's customer portal at orders.mundpay.com, enter your purchase email, and access the My purchases section directly to view your ebook.
Do I always need to use the same email to access my ebooks?
Yes, you should always use the same email provided at the time of purchase to access your products. If you have made other purchases on Mundpay using that same email, all your ebooks and products will be grouped in one account. This makes it easier to manage all your purchases in one place, where you can see all your products at once.
What program do I need to open a PDF file?
To open a PDF file you can use Adobe Reader, which is free and offered by Adobe. There are also other options like Google Chrome, Mozilla Firefox, or Microsoft Edge which have built-in PDF readers. If you receive an ebook in PDF, any of these programs can open it and you can read it normally on your computer or tablet.
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
How do I extract a ZIP file?
If your ebook came in a compressed ZIP file, you need a decompression program. The most common options are WinRAR or 7-Zip, both free and easy to use. Right-click the ZIP file, select Extract here or Extract to and choose the folder where you want to save the file. After decompressing, the file will be ready to open.
If I don't receive the email, where do I look for the ebook file?
The best place to look for your ebook is directly on Mundpay's portal. Access orders.mundpay.com with the email you used for the purchase and go to the My purchases section. There you will see your ebook available to view or download. If you still have questions about finding your product, also check the Spam and Junk folders of your email to find the confirmation message.
If you came here to solve it right now, check the email used at purchase first. It explains a good share of the cases, and it is the fastest one to rule out.
Wellington VicenteGlobal Payments Specialist
Most access tickets come down to the email address used at purchase. Check that detail before anything else.
Wellington VicenteGlobal Payments Specialist
In short
How do I access my e-book: In this step-by-step guide, we will show you how to access all your products purchased with payment processed by Mundpay and how to download your e-book .
