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Quick answer
Courses hosted on the Mundpay platform do not always make available** 100% of the content immediately after purchase**. The seller can set a schedule for releasing new materials, especially when the content is still in the production phase.
Missing content in the course I purchased?
Courses hosted on the Mundpay platform do not always make available** 100% of the content immediately after purchase**. The seller can set a schedule for releasing new materials, especially when the content is still in the production phase.
This information is usually provided on the course sales page, with dates or scheduled deadlines for releasing modules and classes.
In addition, the seller can also set an access duration period for certain course content, limiting the time they remain available to the buyer. As explained in the article __link** How long do I have to access my course?.__**
In any of these situations, we recommend contacting directly with the seller's support, who has all the information about the purchased product and can clarify questions about content release and access time.
The seller's contact details can be found on the payment page or in the footer of the sales page, where the email and support channels are usually available.
For more questions on the subject, follow the step-by-step described in the article __link** How do I contact the seller responsible?.__**
Updated on: 11/02/2026
FAQ: Frequently asked questions on course content release
Why is not all course content available immediately after purchase?
Courses hosted on the Mundpay platform do not always make 100 percent of content available immediately after purchase. The seller can define a schedule for releasing new materials, especially when content is still in production phase or will be delivered gradually.
Where can I find information about content release?
Information about content release is normally provided on the course sales page, with dates or estimated timeframes for module and class release. Carefully review the product description before purchasing to better understand the release schedule.
Copy cannot create desire for a product. It can only take the hopes, dreams, fears and desires that already exist in the hearts of millions of people, and focus those already existing desires onto a particular product.
What is the timeframe for receiving missing content?
The timeframe for content release depends on the schedule defined by the seller at the time of purchase. This normally appears on the course sales page. Some courses may release content gradually over weeks or months, depending on material production.
Can the seller limit my access time to the course?
Yes. The seller can configure an access duration period for certain course content, limiting the time they remain available to the purchaser. This means not all products offer lifetime access. This information should be specified on the course sales page.
How do I contact the seller for questions about content?
We recommend contacting the seller's support directly, who has all information about the purchased product and will be able to clarify questions about content release and access time. The seller's contact information can be found on the payment page or in the footer of the sales page.
Can I receive a refund if content was not delivered as expected?
If the content was not delivered as stated on the sales page, we recommend first contacting the seller to clarify the situation. If you cannot resolve with the seller, you can consider requesting a refund through Mundpay within 7 days after the purchase.
Does Mundpay control course content release?
No. Mundpay provides the technological platform for hosting, but it is the seller who controls and manages content release. Mundpay does not interfere in the seller's decisions regarding material release schedule or access timeframe to courses.
Most access tickets come down to the email address used at purchase. Check that detail before anything else.
Wellington VicenteGlobal Payments Specialist
In short
Missing content in the course I purchased: Courses hosted on the Mundpay platform do not always make available** 100% of the content immediately after purchase**. The seller can set a schedule for releasing new materials, especially when the content is still in the production phase.
