How to request a Refund?

How should the Producer request a refund?

The refund request must be made internally, using Mundpay's exclusive form. If the customer contacts your support, your team should fill out the form on their behalf.

What is the link to the request form?

The form should be filled out by your support team (internally) with the customer's data: https://forms.clickup.com/9013214015/f/8cknetz-3573/4EHWHCS7K9CCBSKMFV

What is the timeframe for the refund to be processed?

Our processing rules are: 1. Requests received by 5 PM (business days): The refund is processed on the same day. 2. Requests received after 5 PM: Will be processed the next business day. 3. Requests on Weekends (Sat/Sun): The refund is released on the following Monday.

Is this the final solution for the refund?

No. This form flow is a temporary measure. Soon, we will implement the customer area, where the customer themselves, within the warranty period, will be able to request the refund directly, in an automated way.

Important Reminder:

Transparency and agility in refunds are crucial. Making cancellations and refunds easy prevents customers from contacting their card operator, generating a Chargeback and associated fees.