Quick answer

If for some reason you reconsidered your refund request or want to recover access to the purchased product, you can request to cancel the refund as long as it has not yet been processed . To do this, contact Mundpay support via email help@mundpay.com , providing your purchase details (such as product name, email used at purchase, and transaction number) and requesting the cancellation of the refund request . After your refund request cancellation is confirmed by our team, access to the product will be automatically restored.

How do I cancel my refund request?

If for some reason you reconsidered your refund request or want to recover access to the purchased product, you can request to cancel the refund as long as it has not yet been processed.
To do this, contact Mundpay support via email help@mundpay.com, providing your purchase details (such as product name, email used at purchase, and transaction number) and requesting the cancellation of the refund request.
After your refund request cancellation is confirmed by our team, access to the product will be automatically restored.

Important information

  • The purchase guarantee period remains the same, as it is counted from the original purchase date.
  • If the refund request has already been processed, it cannot be canceled.
  • For products in event or ticket formats, cancellation of the refund request is not allowed.

Updated on: 11/02/2026