Quick answer

Congratulations on your purchase! If you are reading this article, it is because you want to start enjoying the content you purchased. At Mundpay, we make this process easier so you have everything in one place.

How to access the product I purchased?

Congratulations on your purchase! If you are reading this article, it is because you want to start enjoying the content you purchased. At Mundpay, we make this process easier so you have everything in one place.

Unlike other platforms, we centralize your experience in our Customer Area. See below how to access your product in a simple and quick way:

Whenever a purchase is approved, Mundpay automatically sends you a confirmation email. In it, you will find the direct link to our Customer Area. If you don't find the email, you can access it manually by following these steps:

  1. Go to: MundpayMundpay | Customer Area
  2. Enter the same email you used at the time of purchase.
  3. Follow the security validation instructions that will appear on the screen.
  4. Inside the Customer Area, you will see a list of all your products. Just click on the desired product to access the content.

Tip: If your product is a course hosted in an external members area, when you click on the product in our Customer Area, you will be automatically redirected to the seller's website or you will receive specific login instructions.

What should I do if I don't find the access email?

If the "Purchase Approved" email does not appear in your Inbox within a few minutes:

  • Check Spam and Junk: Sometimes email providers may filter automatic messages.
  • Confirm the Email Used: Verify that there was no typing error in the email during purchase or if you used a different email (such as PayPal or social networks).
  • Access Directly via Link: You don't need to wait for the email! You can go straight to orders.mundpay.com and enter your email to find your purchase.

Extra features of the Customer Area

In addition to accessing your product, in our Customer Area you have full autonomy to:

  • Request Refund: If you are within the warranty period.
  • Check Transactions: View payment history and invoices.
  • Support: Get contact information from the seller to ask questions about the course content.

Still having trouble?

If you have tried the steps above and still cannot view your product, our support team is available to help:

  • Support Email: contato@mundpay.com
  • Important Information: When you send us an email, provide the transaction number or the CPF (individual taxpayer ID)/Email used in the purchase. This speeds up our support!

Updated on: 11/02/2026

FAQ: Frequently asked questions on product access in customer hub

Where are all my purchased products centralized?

All your purchased products are centralized in Mundpay's Customer Hub. This is the only place where you can find all your products in one location, different from other platforms. When you make a purchase, Mundpay automatically sends a confirmation email with a direct link to the Customer Hub. If you can't find the email, you can access orders.mundpay.com directly and use your email to log in.

What is the best way to access my product?

The recommended way is to access through Mundpay's Customer Hub. As soon as your purchase is approved, you receive an email with a direct link to the Customer Hub. If you can't find the email, don't worry. Just access orders.mundpay.com, enter the same email you used when making the purchase, follow the security validation instructions, and click on the desired product. Your content will be accessible right away.

Content is where I expect much of the real money will be made on the internet.

Bill Gates Source: the 1996 essay Content is King.

If I can't find the purchase email, can I access my product another way?

Yes, you don't need to wait for the email. Access orders.mundpay.com directly and enter the email you used when making the purchase. After entering your email, follow the security validation instructions that appear on the screen. Inside the Customer Hub, you will see a list of all your products. Just click on the desired product to access the content. This method works normally when the email doesn't arrive or takes too long.

What else can I do in the Customer Hub besides accessing my product?

In Mundpay's Customer Hub you have total autonomy for much more than accessing your product. You can request a refund if you are within the guarantee period. You can consult your complete transaction history and view all your payment invoices. You can also get the seller's contact information to ask questions directly about the content of the course or product you purchased.

What information do I need to provide to support for help?

When you need to contact Mundpay support for help, it's important to provide specific information about your purchase. Provide your transaction number or the CPF and email you used when making the purchase. This information greatly speeds up support because it allows the team to find your purchase quickly in the system and solve your problem more efficiently.

How do I contact Mundpay support?

To contact Mundpay support, send an email to contato@mundpay.com. Describe your problem or question clearly and provide information about your purchase, such as your transaction number or CPF and email. The support team will analyze your message and contact you to resolve your question. Try to be as specific as possible so support can be faster.

I've tried everything and still can't see my product, what do I do?

If you've tried accessing through the Customer Hub, checked your email including spam, and still can't view your product, our support team is available to help. Contact us via email at contato@mundpay.com and describe exactly what you tried. Provide your transaction number or the CPF and email you used for the purchase. The team will investigate the issue and find a solution for you.

If you came here to solve it right now, check the email used at purchase first. It explains a good share of the cases, and it is the fastest one to rule out.

Wellington VicenteGlobal Payments Specialist

Most access tickets come down to the email address used at purchase. Check that detail before anything else.

Wellington VicenteGlobal Payments Specialist

In short

How to access the product I purchased: Congratulations on your purchase! If you are reading this article, it is because you want to start enjoying the content you purchased. At Mundpay, we make this process easier so you have everything in one place.