Quick answer

Congratulations on your purchase! If you are reading this article, it is because you want to start enjoying the content you purchased. At Mundpay, we make this process easier so you have everything in one place.

How to access the product I purchased?

Congratulations on your purchase! If you are reading this article, it is because you want to start enjoying the content you purchased. At Mundpay, we make this process easier so you have everything in one place.

Unlike other platforms, we centralize your experience in our Customer Area. See below how to access your product in a simple and quick way:

Whenever a purchase is approved, Mundpay automatically sends you a confirmation email. In it, you will find the direct link to our Customer Area. If you don't find the email, you can access it manually by following these steps:

  1. Go to: MundpayMundpay | Customer Area
  2. Enter the same email you used at the time of purchase.
  3. Follow the security validation instructions that will appear on the screen.
  4. Inside the Customer Area, you will see a list of all your products. Just click on the desired product to access the content.

Tip: If your product is a course hosted in an external members area, when you click on the product in our Customer Area, you will be automatically redirected to the seller's website or you will receive specific login instructions.

What should I do if I don't find the access email?

If the "Purchase Approved" email does not appear in your Inbox within a few minutes:

  • Check Spam and Junk: Sometimes email providers may filter automatic messages.
  • Confirm the Email Used: Verify that there was no typing error in the email during purchase or if you used a different email (such as PayPal or social networks).
  • Access Directly via Link: You don't need to wait for the email! You can go straight to orders.mundpay.com and enter your email to find your purchase.

Extra features of the Customer Area

In addition to accessing your product, in our Customer Area you have full autonomy to:

  • Request Refund: If you are within the warranty period.
  • Check Transactions: View payment history and invoices.
  • Support: Get contact information from the seller to ask questions about the course content.

Still having trouble?

If you have tried the steps above and still cannot view your product, our support team is available to help:

  • Support Email: contato@mundpay.com
  • Important Information: When you send us an email, provide the transaction number or the CPF (individual taxpayer ID)/Email used in the purchase. This speeds up our support!

Updated on: 11/02/2026