Quick answer

Now it's even easier to connect your customers to your support.

WhatsApp button in the checkout?

Now it's even easier to connect your customers to your support.

Through the checkout customization area, you can already add a floating WhatsApp button directly to the payment page, with your support number from your operation.
The feature can be activated or deactivated at any time, in a simple and quick way.

How to activate:

Go to the Products menu
Select the desired product
Click on the Checkouts tab
In the checkout you want to edit, click Customize
Go to the Payments section
Activate the Display WhatsApp option
Enter your support WhatsApp number from your operation
Save the changes

After that, the button will appear floating on your checkout, making it easier for the customer to contact your support.

Benefits of the feature:

More proximity with the customer at the time of purchase
Support channel visible and accessible on the checkout
More convenience for operations that want to offer direct support

Updated on: 26/03/2026

FAQ: Frequently asked questions on whatsapp button on checkout

How do I enable the WhatsApp button on my checkout?

Go to the Products menu, select your desired product, click on the Checkouts tab and on the checkout you want to edit click Customize. Go to the Payments section, enable the Display WhatsApp option, enter your operation's support number, and save the changes. The button will appear floating on the payment page.

Can I disable the WhatsApp button after enabling it?

Yes, with total ease. The feature can be enabled or disabled at any time, quickly and simply. You follow the same steps in the checkout, disable the Display WhatsApp option, and save the changes. There is no limit to how many times you can turn it on and off.

Don't make me think.

Steve Krug Source: the book Don't Make Me Think.

What WhatsApp number should I enter in the support field?

You should enter the WhatsApp support number for your operation. This is the contact your customers will use to chat with you directly through the app, making it easier to address questions and support at purchase time. Make sure to use an active and monitored number.

In which part of the checkout is the WhatsApp button visible?

The button appears floating on the payment page after you enable the option in the Payments section. This floating position makes it accessible throughout the checkout process, making it easy for customers to contact your support at any time during the purchase without leaving the page.

Does the WhatsApp button work on mobile devices?

Yes, the button works on all devices. Since it floats on the payment page, it is responsive and accessible on computers, smartphones, and tablets. This ensures that your customers can use WhatsApp for support regardless of how they access the checkout.

Do I need to do anything special for the button to work correctly?

Nothing is needed beyond enabling the option and entering the number. After saving the changes in your dashboard, the button will be ready to use. The system handles all the integration automatically, so you only need to configure it once.

How many times can I change the support WhatsApp number?

You can change the WhatsApp number as many times as you need. Simply return to the checkout settings, access the Payments section, and update the number. These changes take effect immediately after saving, with no downtime or limit on the number of edits.

At checkout, every extra field is one more chance to lose the sale. What looks like a layout detail usually moves more revenue than a new campaign.

Wellington VicenteGlobal Payments Specialist

In short

WhatsApp button in the checkout: Now it's even easier to connect your customers to your support.