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Quick answer
Mundpay Mundpay is the platform responsible for mediating sales and distributing products registered in our system. However, we do not manage the delivery of physical products, gifts or bonuses that may accompany a digital product. If you have questions about the delivery of physical items or about access to bonuses linked to the purchased product, we recommend that you contact directly with the Content Producer , who is responsible for managing these deliveries and providing the necessary information.
The digital product I purchased promised me a physical product or bonus. What should I do?
Mundpay Mundpay is the platform responsible for mediating sales and distributing products registered in our system. However, we do not manage the delivery of physical products, gifts or bonuses that may accompany a digital product.
If you have questions about the delivery of physical items or about access to bonuses linked to the purchased product, we recommend that you contact directly with the Content Producer, who is responsible for managing these deliveries and providing the necessary information.
To locate the Producer's contact at Mundpay, follow the steps below:
- Access MundpayMundpay | Customer Area
- Click on My purchases;
- Select the desired product;
- Next to the product name, you will find the support email and support number of the Producer.
Updated on: 11/02/2026
FAQ: Frequently asked questions on delivery of physical products and bonuses
What is Mundpay's role in the delivery of physical products?
Mundpay is the platform responsible for the intermediation of sales and the distribution of digital products registered in our system. However, we do not manage the delivery of physical products, gifts, or bonuses that may accompany a digital product. This responsibility is exclusive to the producer.
Who should I contact for questions about the physical product?
We recommend that you contact the Producer of the content directly, as they are responsible for managing these deliveries and providing the necessary information. Only the producer can provide you with complete and updated information about when and how you will receive physical items or bonuses.
Content is where I expect much of the real money will be made on the internet.
How do I find the producer's support email?
To locate the Producer's contact on Mundpay, access https://orders.mundpay.com/, click on My purchases, select the desired product and next to the product name you will find the Producer's support email and support number.
Is the producer obligated to send the physical product?
Yes, if the product was sold with the promise of including physical items or bonuses. You should check the product description before buying to confirm what is included. If the producer does not deliver as promised, contact them first to resolve the situation.
Can I request a refund if the physical product doesn't arrive?
If the physical product or bonus was not delivered as promised, we recommend contacting the producer first to resolve the issue. If the producer cannot resolve, you can request a refund through Mundpay within 7 days after the purchase.
What is the expected timeframe for receiving a physical product?
The timeframe for delivery of physical products depends on the producer and should be specified on the product sales page. Contact the producer to confirm the exact delivery timeframe and the logistics details of your order.
Does Mundpay track the delivery of the physical product?
No. Mundpay does not manage tracking or follow-up of physical product deliveries. The producer is directly responsible for this step. You should contact the producer with your questions about delivery, tracking, and timeframes related to physical items.
A product listed clearly clears review faster and generates fewer tickets later. Time spent on the description comes back as support you never have to give.
Wellington VicenteGlobal Payments Specialist
In short
The digital product I purchased promised me a physical product or bonus. What should I do: Mundpay Mundpay is the platform responsible for mediating sales and distributing products registered in our system. However, we do not manage the delivery of physical products, gifts or bonuses that may accompany a digital produc
