Quick answer

Mundpay Mundpay is the platform responsible for mediating sales and distributing products registered in our system. However, we do not manage the delivery of physical products, gifts or bonuses that may accompany a digital product. If you have questions about the delivery of physical items or about access to bonuses linked to the purchased product, we recommend that you contact directly with the Content Producer , who is responsible for managing these deliveries and providing the necessary information.

The digital product I purchased promised me a physical product or bonus. What should I do?

Mundpay Mundpay is the platform responsible for mediating sales and distributing products registered in our system. However, we do not manage the delivery of physical products, gifts or bonuses that may accompany a digital product.
If you have questions about the delivery of physical items or about access to bonuses linked to the purchased product, we recommend that you contact directly with the Content Producer, who is responsible for managing these deliveries and providing the necessary information.

To locate the Producer's contact at Mundpay, follow the steps below:

  • Access MundpayMundpay | Customer Area
  • Click on My purchases;
  • Select the desired product;
  • Next to the product name, you will find the support email and support number of the Producer.

Updated on: 11/02/2026

Buying from another country should not be harder than buying around the corner. Every step described here exists because the question already reached support, more than once.

Wellington CostaGlobal Payments Specialist

In short

The digital product I purchased promised me a physical product or bonus. What should I do: Mundpay Mundpay is the platform responsible for mediating sales and distributing products registered in our system. However, we do not manage the delivery of physical products, gifts or bonuses that may accompany a digital produc